Privacy Policy

Azul Scale ("we", "our", or "us") operates the website azulscale.com (the "Service"). This page informs you about our policies regarding the collection, use, and disclosure of your personal data when you use our Service and the choices you have associated with that data.

1. Information We Collect

We collect different types of information for the purpose of providing and improving our Service:

• Contact Information: name, email address, phone number, and business name.
• SMS Information: mobile phone numbers and message content for communication and marketing purposes.
• Usage Data: IP address, browser type, pages visited, time and date of visit, and other technical information.
• Form Information: any information you provide through forms on our website, including demo requests and inquiries.

2. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our Service
• To send SMS messages related to your account, notifications, and marketing communications
• To respond to your inquiries and provide customer support
• To analyze and improve the efficiency of our Service
• To communicate with you about updates, offers, and services
• To process and manage appointments and bookings

3. SMS & Communications

By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text communications from Azul Scale. These messages may include appointment notifications, reminders, service updates, and marketing communications.

Opt-in: You explicitly opt in to receive SMS messages by providing your phone number and checking the consent box on our forms or by responding with a subscription keyword.

Opt-out: You can opt out of receiving SMS messages at any time by replying "STOP" to any text message you receive from us. You can also text "HELP" for assistance. Message and data rates may apply according to your carrier plan.

4. Data Sharing Policy

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With service providers who act on our behalf to operate our Service
• When required by law or to comply with legal obligations
• To protect our rights, property, or safety

5. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

• Essential cookies: necessary for the site to function properly
• Analytics cookies: help us understand how visitors interact with our site
• Marketing cookies: used to deliver relevant advertisements

You can configure your browser to refuse all or some cookies, or to alert you when cookies are sent. If you disable or refuse cookies, some parts of the Service may not function properly.

6. Data Security

The security of your data is important to us. We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Third-Party Services

We may use third-party services to operate our Service. These third parties may have access to your personal information only to perform tasks on our behalf.

• CRM Platform: we use a customer relationship management platform as a data processor to manage contacts, appointments, and communications.
• SMS Provider: we use an SMS service provider to send text messages on our behalf.
• Analytics Tools: we use analytics tools to understand site usage.

Our CRM platform acts as a data processor under our instructions and in accordance with applicable privacy policies. We do not control and are not responsible for the privacy practices of these third parties.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access your personal information
• The right to request correction of inaccurate data
• The right to request deletion of your personal data
• The right to restrict or limit processing of your data
• The right to data portability
• The right to withdraw your consent at any time

To exercise any of these rights, contact us using the contact information below.

9. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at: